Let us introduce our staff to you....

Jean Metcalf -- retired store manager
Jean was with Heartfelt as the store manager for many years until retiring in May of 2021. She can now be found filling in when Pat & Tom are away or any time we need her help in the store.
Katie Knight -- Has been with us for since 2005.
Katie was originally from Colorado, and settled in Florida in 1988. She was an over the road truck driver and screen printer in her past employment. She is widowed and has a daughter Stacy and 2 granddaughters. Katie has been sewing and quilting for over 20 years.

At Heartfelt, Katie can be found most often at the cutting tables. She is a familiar face to most of our long-time customers. If you come in looking for fabric you have previously purchased Katie is your go to, because she typically knows where that fabric is or if its sold out.
Amy Cummings -- has been with us since February of 2021
Amy comes to us from Watertown, NY where she spent 25 years as a 911 dispatcher. She and her husband Todd made Central Florida their winter home in January of 2020. Amy and Todd share 3 children, Kayla, Jared and Vi and 5 very spoiled grandchildren and 4 granddogs.

Amy has been sewing and quilting for 20 plus years. Over the past couple of years she has graduated to long-arm quilting and most recently machine embroidery. She hopes to keep perfecting her craft in both and to continue sharing her knowledge with customers and friends in the future.

At, Heartfelt, Amy can be found doing bookwork, assisting on the sales floor, overseeing the once a month Embroidery Sit-n-Sew and quilting on the long-arms.
Dawn Ewing -- has been with us since May of 2021.
At Heartfelt, Dawn can be found assisting customers and has also assisted with out Tuesday afternoon workshop and beginning quilting.

Pam Beasey -- has been with us since Sept of 2021.
Pam comes to us from her home state of Indiana. She relocated to Florida in 2010 with her husband Mark. Together, they share 6 children Tracie, Scott, Michael, Chris, Glenn and Brad, as well as 9 grandchildren and 7 great-grandchildren.

Pam prevuously worked in the mortgage/title business for 15 years and worked 8 years for Kohl's before retiring in 2018.

Pam has been sewing for most of her life. She started quilting about 16 years ago. She was around quilting most of her life, as her mom and aunt were quilters.

At Heartfelt, Pam can be found at the cutting tables, at the register or assisting customers. She has also assisted with Tuesday afternoon workshop and beginning quilting.

Gina Smith -- has been with us since February of 2022.
Gina came to Florida in 1980 from her homestate of California. She and her husband Darryl have 3 children, 5 grandchildren and their dog "Zoey" and cat "Binx". Gina worked in the nursing field for over 30 years, as a registered nurse for the last 13 years before retiring.

Gina is an avid sewist and crafter, and, most recently, a beginning quilter. Her passion is to help people find joy through sewing.

At Heartfelt, Gina can be found assisting customers with their machines, at the cutting table, or at the register.

Sheila Scott – has been with us since May of 2023
Sheila moved to Winter Haven in 2015 with her husband, Tim, and daughter, Cordelia.

Sheila was born in Cincinnati, OH, and moved to Winter Haven in 2015 after her husband Tim retired from the military. She married her wonderful husband while they were both serving in the U.S. Army at Fort Knox, KY, over 29 years ago. They have two great kids, three wonderful grandkids, and 5 funny cats.

Sheila worked in the administrative field for over 30 years. She walked into Heartfelt asking for sewing information and left with a position. This is a wonderful change of pace.

Sheila started quilting with her mother when she was very young. She has dabbled in sewing other items such as clothes, bags, table runners and various other items. She is excited to work with the Heartfelt team; benefiting from all their collective knowledge and assisting our customers.

Janenn Craddock – has been with us since May of 2023.
Janenn is a true Floridian, having been born and raised in the great state of Florida. She has two daughters, Jewelia, Devyn and a son, Colt. She is new to the sewing and quilting industry, but has worked in retail, food services, carpentry and warehousing.

Janenn comes to Heartfelt with a thirst for knowledge, and eagerness to learn and share what she learns. She is thankful for the opportunity to become a member of the Heartfelt community.
Mary Baynum -- started with us on May 2, 2024.
Mary is originally from Kentucky and relocated to central Florida in 2019.  She is married to Ron, and they share children Kristy, Adam, Andy, Brian, Shaun & Adam, as well as 7 granchildren and 2 great grandchildren.  They also have a dog named "Boo-Boo".

Mary retired from Fidelity Investments and then worked at Orthocincy for 4 years.  She started quilting about 3 years ago, and has been a customer during her quilting journey.  She is an avid reader, photographer and loves to travel.  When she is not working or traveling, she says her best days are those spent with her children and grandchildren.

If you stop by Heartfelt, be sure to say "hi" to Mary and help us welcome her to the Heartfelt family!